Included
Reviews
Guide your customers to Google and other platforms, collect feedback and track results.
Learn more
More reviews. More customers. More value.Your opinion
Your opinion
makes us better!
Collect reviews, improve your service and grow your business with a simple tap or QR code.
Quick setupNo app to installSupport always included
Everything you need, in one solution
Simple, complete digital services for every business.
Different formats,
the same simplicity
Choose the right format for your business: they all work with a simple tap or QR code scan.
Explore the formats
One simple tap,
so many possibilities
Your customer instantly accesses your services: leaving a review, viewing the menu, booking an appointment and much more.
See how it worksAll HappyTap services, in one place
Activate what your business needs. Add more whenever you want.
Optional
Surveys
Listen to your customers with custom surveys and see responses in your dashboard.
Learn moreOptional
Menus and content
Keep menus, price lists and information up to date from your dashboard.
Learn moreOptional
Loyalty and promotions
Digital loyalty cards and promotions that keep your customers coming back.
Learn moreOptional
Services and requests
Orders, staff calls and reports: one tap for what your customers need.
Learn moreAnd more:Custom graphicsDedicated pageAnalyticsNFC and QR includedDedicated support
Stay in control with your dashboard
Track interactions, analytics and feedback from one simple, intuitive dashboard.
Explore the dashboardSolutions for every kind of business
HappyTap adapts to your industry.
Clear prices, no surprises
Find the right plan for your business
Your page, reviews and customer touchpoints. Add the services you need, whenever you want.
Annual subscriptionPrices exclude VAT. Start with your QR code while your NFC tag is on its way.
Start
To try HappyTap with a minimal investment.
59 € / year
- A very low barrier to start collecting reviews
- A simple, immediate way to leave feedback
- A personalised physical tag, tidier than a printed sheet
Business
To cover more touchpoints with your customers.
139 € / year
- More chances to leave a review: counter, tables, exit, reception
- See which spots in your business generate the most interactions
- A tidier, better organised image of your service
Pro
For structured businesses or ones with several operating areas.
299 € / year
- Full coverage of your customer touchpoints
- More feedback and reviews over the year
- Extra tags at 5 € a year each, whenever you need them
With Pro, add extra NFC tags for 5 € per year each.
Your business, your services
Let us help you choose Add possibilities. Just the ones you need.
Optional services to add to a HappyTap plan. Annual prices, excluding VAT.
Digital menu
39 € / year
Your menu on a web page you update yourself, with a dedicated button on your landing page.
What’s included
- Sections and items with prices, editable at any time with nothing to reprint
- A dedicated address for the “Browse the menu” button, opening in a new tab
- Mark an item as sold out instead of deleting it, and bring it back when it returns
Guest Wi-Fi
24 € / year
Network name and password on a page, with a connection QR code: the customer joins without typing anything.
What’s included
- The customer scans the QR and the phone connects on its own — no password dictated at the counter
- Change the password whenever you like: the page is already updated, the tags and signs stay as they are
- A dedicated address to put on a tag at the entrance or a card on the table
Digital queue
69 € / year
Customers take a number from their phone and see how long is left; you call the next one from the console. No ticket machine and no crowd at the counter.
+ 3 € per extra
What’s included
- The customer takes a number from their own phone and waits wherever they like, instead of standing at the till
- You call the next one with a single button, and mark who was served and who did not show up
- It resets to 1 by itself, at the hour you choose: a venue open until 2am does not lose its queue at midnight
Table ordering
99 € / year
The customer orders from the table by tapping the tag: picks from the menu, adds notes and sends. The order reaches your counter with the table it came from.
Requires Digital menu (39 € / year)
What’s included
- The order arrives already written and with the right table: nothing taken from memory, no wasted trips across the room
- The customer follows their order from their phone — received, being prepared, ready — and stops looking around for you
- Every order carries the table it came from, and you close the counter with one button when you stop taking orders
Loyalty card
49 € / year
Points collection without the paper card: the customer records the visit by tapping the tag, sees how far the reward is, and you hand it over from the console.
What’s included
- The customer has nothing to carry and nothing to lose: the card is on their phone and they find it again by tapping the tag
- The point is earned from the tag's page and no more than once every so many hours, which you decide: the collection moves at the pace of visits, not taps
- See who reached the goal, hand over the reward and the card starts again from zero — with the history of every step kept
Appointments
99 € / year
The customer picks a service and a time from a calendar and sends you the request; you confirm from the console and the appointment lands in the diary.
+ 12 € per extra calendar
What’s included
- The customer books from their phone at any hour, even when you are closed: requests wait for you in the console instead of becoming missed calls
- They only see times that are genuinely free, worked out from your opening hours, your closures and how long the chosen service takes
- You confirm them one by one: whoever left an email gets written confirmation, and can cancel themselves, freeing the slot
- One calendar is included; with several — one per practitioner, per chair, per room — you can take two appointments at the same time (12 € a year each)
Table booking
59 € / year
The customer picks the day, party size and sitting from their phone, even when you are closed; you describe your room and sittings, and the console shows you the evening with tables assigned, who has arrived and who didn't show up.
What’s included
- Describe your room once — the tables, how many seats each has, whether they are inside or outdoors — and the sittings that can be booked
- Customers book at any hour and only see sittings where there really is a table for their party: no phone calls at the busiest time
- Every booking takes the smallest table that fits, so a couple never ties up the table for six; you join tables yourself from the console
- You confirm them yourself, or let bookings confirm themselves up to the party size you choose
- Log phone bookings and walk-ins from the console, and on the floor tap “Arrived” and “Table free”
- The day before, the customer gets a reminder and can cancel with one tap; next to every name you see how many times they didn't show up
Staff call
24 € / year
The customer taps the table's tag and asks for what they need: the call appears on the console of whoever is on the floor, with the table it came from.
What’s included
- Three buttons and no form: “I'd like to order”, “The bill, please”, “I need help” — or the wording you write yourself
- Every call carries the table it came from, because that is the only thing the person getting up needs to know
- “I'll take it” is visible to everyone: two waiters don't set off for the same table, and whoever comes back knows what is left
- A second tap does not create a second call: someone who sees nobody coming presses again, and rightly so — the console keeps one row, with how long they have been waiting
Issue reports
79 € / year
Whoever finds a problem reports it by tapping the room's tag: the report reaches the right contact by email with the spot it came from, and you close it from the console.
+ 12 € per extra contact
What’s included
- Whoever finds the fault reports it in ten seconds from their phone, without knowing who to tell or hunting for an internal number
- Every report carries the spot it came from — meeting room, room 214, changing room — so nobody has to ask “which one?” and nobody walks there for nothing
- Open / in progress / resolved: the reporter sees it has been picked up and does not report it three times, and you see what is still outstanding
- One contact is included and receives the email; with several — maintenance, cleaning, IT — each category goes to whoever has to fix it (12 € a year each)
Entry carnet
49 € / year
Prepaid entries without the paper card: you sell the carnet at the counter, the customer uses an entry by tapping the tag and sees how many are left.
What’s included
- Sell the carnet in two taps from the console and give the customer an eight-digit code: from then on the entries live on their phone, not on a card that gets lost
- The entry is used from the tag's page and never twice in a row: a badly placed phone does not burn a paid entry
- Whoever has two uses the one expiring first, so they are not left holding the one about to run out
- An entry used by mistake is cancelled from the console, and if you stayed closed you can give one back: it all stays in the carnet's history, with the reason
- See the carnets about to expire with entries still inside: that is the phone call that brings back a customer who has already paid
Workout plans
49 € / year
The training plan on the customer's phone: you write days and exercises from the console and give them an eight-digit code. Five plans included.
+ 3 € per extra plan
What’s included
- The customer has their plan on their phone instead of a sheet folded in four: they open it with an eight-digit code, once
- Write the days the way you name them — “Monday — chest and triceps”, “Day A” — with sets, reps and the notes that make an exercise doable
- The exercises you write go into your own archive and are suggested in the next plan: the second plan takes half the time of the first
- Revise it whenever you like and the code stays the same: the customer reopens the same link and finds this month's training
- Five plans included; a deleted one frees the slot for a new customer, and further ones cost 3 € a year each
Club membership manager
69 € / year
Member registration without paper forms: the member fills in their details and signs the consents on their phone, you issue the card from the console — by hand or from your federation, via API — and they find it again with the code.
+ 25 € per extra block of 50 cards
What’s included
- The member fills in their details and ticks the consents from their phone, even from home: you receive a complete request instead of a form to retype
- Consents are recorded with the date and the version of the text the member had in front of them: that is the proof you need, not a generic tick
- You issue the card, never the form: type the code you received from your federation, or have ASI issue it and the code comes back on its own
- See active cards, those about to expire and expired medical certificates: those are the two calls to make before a member is left out
- Send the code to the member with one tap, by email or WhatsApp, with the message already written
- Fifty cards included; beyond that, blocks of fifty at 25 € a year — fifty cents a card
Events
79 € / year
Your event calendar: the customer asks to join from their phone, you confirm from the console and hand them a pass with the code — in the phone's wallet, and you scan it at the door.
What’s included
- Write the event once — date, place, how many people fit — and share the link on WhatsApp, on social, or from a tag
- Whoever wants to come leaves a name, a phone number and an email: you get a request, not twenty messages to copy into a notebook
- The spot is taken by your confirmation, never by the form: nobody grabs a seat on their own
- When it is full, requests go to a waiting list instead of vanishing: if somebody drops out, you already know who to call
- Send the eight-digit code by email or WhatsApp with the message already written, and the customer saves the pass to their phone's wallet
- At the door you scan the QR on the pass: the card opens, you see who it is and check them in with one tap
- The next day you know how many actually showed up, which is the number no notebook ever had
Surveys
39 € / year
You write the questions — cleanliness, waiting time, breakfast, staff — and the customer answers on a page of their own: the console shows the average for each question, the comments and what keeps coming up.
+ 3 € per extra active survey
What’s included
- A 1-to-5 score tells you something is wrong, a survey tells you what: breakfast or the room, the queue or the staff
- You write the questions, with the type you need: stars, faces, yes/no, a choice among your own options, free text or NPS from 0 to 10
- Nobody is sent to Google: a survey measures, it does not ask for reviews — and it leaves the path that collects them untouched
- The survey link and QR code work without a tag too: by email to someone who visited last week, or printed on the table
- Insights tell you what recurs in the free text, and the numbers stay the real ones from your dashboard — percentages are not written by the AI
- One survey included; if you keep more than one open — room, breakfast, spa — they are 3 € a year each
Work order status
49 € / year
The customer drops an item at the counter and follows the work from their phone: received, in progress, ready, collected. With a ten-digit code on the receipt.
What’s included
- Open the order with a name and a description: the customer has the code on the receipt and follows the status from their phone, without calling
- They see «Received», «In progress», «Ready for pickup» — and when it is ready they do not have to ask whether they can come by
- You can write when you expect it to be done, and a public note the customer reads under the status
- A collected order stays visible to the customer for 30 days: if they come back to complain, the history is there
- The ten-digit code is unique within your business: two customers can never see each other's order
Beta
Graphics
59 € / year
Pick a template, make it yours in Canva, and the result becomes a box on your landing page — which you show and hide whenever you like — plus an image to send on WhatsApp and social.
What’s included
- You design in Canva, which you already know: we give you the right template and take the result back
- Graphics stay in your library and get reused: the Christmas one goes back up next year with one tap
- One graphic on show at a time, and you put it up or take it down whenever you like: no dates to schedule
- Every graphic also gives you an image ready to send on WhatsApp or post on social
- You see how many people saw it and how many pressed the button
Attendance register
79 € / year
The electronic attendance register: people tap the tag when they arrive (and, if needed, when they leave), you record, correct, annotate and download the register. Everyone sees their own attendance on their phone.
What’s included
- People hold their phone to the tag at your premises and the attendance is written down, with date and time: no sign-in sheets to collect
- You can ask for check-out too, and the register counts the hours; whoever forgets to check out stays flagged until you fix it
- Activity types as you like — theory, boat trip, safety course — and a tag can assign one by itself
- You record by hand people without a phone, correct times, and every correction stays written down with its reason
- You download the register to print with a signature column, the Excel file and each person's summary
- Everyone sees their own attendance on their phone; your notes on members stay internal
To activate services or request a tailored solution, contact info@happytap.it.
Does the customer have to install an app?
No. The NFC tag or the QR code opens a web page directly in the phone's browser. The whole thing takes a few seconds and needs no registration.
How do Google reviews work?
Every review can be shared: the links to Google and the other channels are always reachable, whatever the rating. The written comment, on the other hand, always comes only to you: it is your private feedback, separate from the public review.
Can I use several tags for the same business?
Yes, and it is the best way to use HappyTap. A tag for each table, room, area or department lets you see exactly where each piece of feedback comes from.
Is customer data safe?
Customers do not have to register or leave personal data to send feedback. To give each of them their own things back — their card, their carnet, their place in the queue — the browser keeps a random identifier: it holds no name or email, but it does identify that browser, so it is a pseudonym rather than anonymous data. Counting visits is a separate matter and happens only with consent, which can be refused without losing anything of the service. Each business sees only its own data.
Do I have to switch on every service?
No, and it would not make sense. Reviews and feedback come with the plan and are enough to start; services are added when there is a problem to solve — the menu that needs reprinting, the queue at the counter, the phone calls about appointments. Each has its own yearly price and you pay only for the ones you switch on, with the same expiry as your subscription.
Can I customise the page customers see?
Yes: logo, colours, main message, call to action and links to Google, social networks, the menu or bookings. All editable from the dashboard, without touching code.
One small tap.
One big impact.
Reviews, menus, orders, appointments. One tag and one dashboard, everything you need.
NFCMeasurableSimple